1. Overview:
Fusion supplies products Australia-wide, with professional installation services available across Queensland and Northern New South Wales. This Shipping Policy outlines how we manage delivery times, costs, and procedures for all Fusion products.

2. Shipping & Delivery Areas:
• Nationwide Supply: We deliver our products throughout Australia using trusted freight and courier partners.
• Installation Services: Installation is currently available within Queensland and Northern NSW only.
• Remote Areas: Additional delivery time and charges may apply for rural or remote locations.

 3. Processing Times:
• Orders are generally processed within 2–5 business days once full payment and order confirmation are received.
• Custom-made products (such as bespoke joinery or acoustic panels) may require extended lead times. Estimated timeframes will be confirmed at the time of quotation or purchase.

4. Shipping Costs:
• Delivery costs are calculated based on the size, weight, and destination of your order.
• Shipping quotes are provided at checkout or during the quotation process for larger or custom projects.
• Any additional handling or freight surcharges will be communicated prior to order confirmation.

5. Delivery Timeframes Estimated delivery timeframes (after dispatch):
• Metro Areas: 3–7 business days
• Regional Areas: 5–10 business days
• Remote Areas: 10–15 business days
Please note that delivery times may vary depending on carrier schedules, location, or unforeseen delays. 

6. Receiving Deliveries:
• Deliveries are made Monday to Friday during standard business hours.
• Someone must be available to receive and sign for deliveries.
• If unattended delivery is requested, Fusion and its carriers are not liable for any loss or damage once goods have been left at the premises.

7. Damaged or Missing Items:
Please inspect all deliveries upon arrival. If you receive damaged or missing items:
• Notify us within 48 hours of delivery.
• Provide photos of the damage and your order number.
• We will work with our freight partner to resolve the issue promptly, including replacement or repair where applicable. 

8. Order Tracking:
Tracking details will be provided for standard freight deliveries where available. For large custom orders or installations, our team will communicate delivery updates directly.

9. Contact Us:
For any shipping-related enquiries or delivery updates, please contact: Fusion
Email Us: dan@fusioncj.com.au
Call Us: 0430 595 203